SOFTSWISS Wins Responsible Gaming Award at SiGMA Africa
SOFTSWISS, a tech company with more than 15 years of experience in iGaming, has been recognized for its commitment to responsible gambling practices. The company recently received the Responsible Gaming award at the SiGMA Africa Awards.
The key principle of SOFTSWISS revolves around putting players first. The company has dedicated departments that cater to the needs of both operators and players, ensuring responsible gaming is prioritized.
SOFTSWISS Managed Services, a leading department in promoting responsible gaming practices, offers a range of solutions for operators and players. These solutions help facilitate smooth gaming experiences and provide essential services such as First Line Support, Anti-Fraud Support, VIP Player Support, Player Retention and Reactivation, and Content Management. By elevating the growth trajectory of iGaming brands, SOFTSWISS Managed Services plays a crucial role in responsible gambling initiatives.
The Anti-Fraud team at SOFTSWISS is highly experienced and efficient at resolving technical errors, providing fraud protection, and handling player complaints. In fact, in 2023 alone, the team saved operators more than 13 million euros and successfully managed over 100,000 different cases and 200 player complaints.
SOFTSWISS focuses on effective communication by delivering customized content to different player groups and maintaining a personalized send schedule. This approach minimizes unsubscribe rates and fosters a trusting atmosphere between the company and its players.
Artyom Rudakov, Head of SOFTSWISS Managed Services, emphasizes the company’s dedication to improving anti-fraud and suspicious activity prevention. They are currently developing a proprietary Risk Scoring Tool that uses machine learning algorithms to proactively identify and address potential gaming issues in real time, ensuring a safer gaming environment.
SOFTSWISS is committed to continuous personnel development and education, with over 90% of the Anti-Fraud team holding certificates on responsible gaming from reputable institutions such as GameCare, Gaming Operations Academy, Sustainable Interaction, and iGaming Academy.
About SOFTSWISS
SOFTSWISS is an international tech company specializing in iGaming software solutions. With over 2,000 employees based in Malta, Poland, and Georgia, the company holds various gaming licenses and offers comprehensive iGaming software solutions. SOFTSWISS has a diverse product portfolio that includes the Online Casino Platform, Game Aggregator, Affilka affiliate platform, Sportsbook Platform, and Jackpot Aggregator. In 2013, SOFTSWISS became the first company to introduce a Bitcoin-optimized online casino solution.
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