Welcome to our esports news blog! Today we will be discussing League of Legends and the process of submitting tickets.
First, let’s explain what a ticket is and then we’ll dive into how long it takes for Riot to respond to them and why.
A “Support Ticket” is a term used to describe the communication between players or users and the support team for a game or software problem. When it comes to League of Legends, submitting a ticket means that you have encountered an in-game problem, feel wronged, or want to report something. Each ticket is assigned a unique number in the support system, guaranteeing that the Riot support team will check it.
When it comes to Riot and League of Legends (LOL) tickets, you can send a ticket for any reason. Whether it’s a technical issue, bug, payment problem, account management issue, or reporting a troll, cheater, or toxic player, Riot has implemented this system as the best way to address these issues. The support team can easily isolate the problem and communicate quickly without searching for a specific player.
How To Write One?
To write a support ticket in League of Legends, follow these steps:
1. Open Google and go to the Riot website.
2. Navigate to the League website and click on “MORE.”
3. Select “Support” from the dropdown menu.
4. Search for a solution to your problem or choose from the general categories listed.
5. If none of the options solve your issue, scroll down and click on the “Submit a Ticket” button.
6. Choose the category of your problem and log into your account if you haven’t already. Follow the steps provided to complete your support ticket. Once finished, submit it and wait for a reply from the customer support team.
How Long Does it Take Riot Games To Reply to a Ticket?
If you have already submitted a ticket and are wondering how long it will take to get a response, follow these steps:
1. Go to the League of Legends website and log in to your account.
2. Look for “My Tickets” in the second menu at the top of the page.
3. Open “My Tickets” to view all the tickets you have submitted.
4. Check the status of your ticket and view the replies from the support team by clicking on the specific ticket.
The response time from the support team can vary depending on the complexity of the issue. It may take anywhere from one to two hours up to a few days. In simpler cases, the problem can be resolved in less than an hour. However, regardless of the complexity, Riot always responds to tickets.
Is it Even Helpful?
While most users are satisfied with the customer support provided by Riot, there are instances where some people have difficulties resolving their problems or receive unsatisfactory solutions.
It’s important to understand that support tickets are meant to address technical issues and player-related problems, not to relay ideas or requests for specific changes to the game.
When it comes to cheaters or toxic players, the game takes these issues seriously and investigates reports submitted through support tickets. Players are encouraged to provide evidence such as screenshots or chat logs to support their claims.
For technical problems, the support team is highly effective and does an excellent job of resolving issues related to accounts or in-game bugs.
However, when it comes to tickets requesting bans or unbans for accounts, it is rare for these cases to be resolved. Riot has strict policies regarding rule-breaking, and bans are typically permanent.
Final Thoughts
In conclusion, the support team at Riot does their best to help players resolve their problems. The time it takes for them to respond to tickets is justified considering the complexity of some issues. While waiting times may vary, Riot consistently provides solutions based on the tickets submitted. We hope you found this article helpful, and stay tuned for more esports news!