Today we will discuss League of Legends support tickets.
To begin, let’s explain what a support ticket is and then discuss how long it takes for Riot to respond to them and why.
A “support ticket” is a term commonly used to describe the communication between players/users and the support team for a game or software problem.
In the case of League of Legends, submitting a ticket usually means that you have an in-game issue, feel wronged, or want to report something. Once you submit a ticket, you can be certain that it will be reviewed. Tickets are treated as personal requests and are assigned a unique number in the support system, ensuring that the Riot support team will address it.
When it comes to Riot and League of Legends tickets, you can submit them for any reason. This includes technical issues, bugs, payments, account management, or reporting toxic players, trolls, or cheaters.
Riot has implemented this system as it is the most effective way to address and resolve these types of problems. It allows the support team to isolate the issue and communicate with the user directly through the ticket.
If you want to submit a support ticket in League of Legends, here’s how you can do it:
- Open Google and go to Riot’s official website.
- Navigate to the League of Legends page.
- Hover over the “MORE” option and click on “Support.”
- On the support page, you can either search for your specific problem or browse the general categories.
- If you can’t find a solution, scroll down and click on the “submit a ticket” button.
- Choose the category that best fits your problem and log into your account if you haven’t already.
- Follow the steps provided and provide all the necessary details in the support ticket form.
- Submit the ticket and wait for a reply from the customer support team.
To check the status of your tickets, follow these steps:
- Go to the League of Legends website and log in to your account.
- Click on “My Tickets” in the second menu at the top of the page.
- You’ll see a list of all your submitted tickets, including active and closed ones.
- To view the details and replies, click on the ticket you want to check.
Riot’s support team typically replies to tickets within one to two hours, but it can take longer for more complex issues. The response time depends on the nature of the problem and the difficulty in finding a solution. However, rest assured that they will always reply, regardless of how long it takes.
While the majority of users are satisfied with Riot’s customer support, there may be cases where the support team is unable to provide a satisfactory solution. It’s important to understand that their primary goal is to address and resolve specific problems, rather than implementing user suggestions or modifications.
When it comes to cheaters or toxic players, Riot takes these issues seriously. Players can submit tickets with evidence of misconduct, such as screenshots of chat logs, which often result in penalties for the offenders.
Riot’s support team excels in addressing technical problems, whether they involve account management or in-game bugs. They are dedicated to solving these issues and do an excellent job in assisting players with these matters.
However, when it comes to tickets regarding bans or requests for account unbans, the success rate is relatively low. Riot’s policy is to enforce bans for rule-breaking behavior, and they are rarely overturned unless there is a mistake on their end.
In conclusion, Riot’s support team is dedicated to helping players resolve their problems in a timely manner. They respond to tickets based on their complexity and provide solutions accordingly. Waiting for a reply is justified considering the intricacies of some issues. Overall, Riot’s support team does an excellent job, and we hope this article has provided helpful information. Stay tuned for our next blog post!